Privacy Policy

Last updated: March 17, 2026

At Friendsheep, we care deeply about your privacy—just as much as we care about our planet. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our store, make a purchase, or chat with us.

Friendsheep is powered by Shopify, which helps us provide you with a seamless and secure shopping experience. By using our Services, you agree to the practices described below.

1. Personal Information We Collect

To get your woolly treasures to your doorstep, we collect certain information that identifies you:

  • Contact Details: Name, billing and shipping addresses, phone number, and email.

  • Financial Information: Payment card details and transaction history (processed securely—we never store your full card number).

  • Account Info: Your username, password, and shopping preferences.

  • Usage & Device Data: Information about how you navigate our site, your IP address, and browser type to help us improve your experience.

2. How We Collect Your Information

  • Directly from you: When you create an account, buy a product, or email our support team.

  • Automatically: Through cookies and similar technologies when you browse our shop.

  • From Partners: Through Shopify and other service providers who help us manage our store.

3. How We Use Your Information

We use your data to keep things running smoothly and sustainably:

  • To Fulfill Your Orders: Processing payments, arranging shipping, and managing returns.

  • To Communicate: Sending order updates or responding to your questions.

  • Marketing (With Your Consent): Sharing new product launches or eco-tips via email or text. You can opt-out at any time!

  • Security: To prevent fraud and ensure a safe shopping environment for everyone.

4. Sharing Your Information

We only share your data with trusted partners who help us serve you better:

  • Shopify: Our hosting platform.

  • Service Providers: Delivery partners (like USPS/UPS) and payment processors.

  • Legal Reasons: Only when required by law or to protect our rights and safety.

5. Your Rights & Choices

No matter where you live, we believe you should have control over your data. Depending on your location, you may have the right to:

  • Access or Correct your personal information.

  • Request Deletion of your data.

  • Opt-out of targeted advertising or the "sale" of information.

  • Unsubscribe from marketing emails via the link at the bottom of any message.

6. Security & Retention

We use industry-standard security measures to protect your data. However, please remember that no method of transmission over the internet is 100% secure. We keep your information only as long as necessary to provide our services or comply with legal obligations.

7. Children’s Privacy

Our shop is not intended for children. We do not knowingly collect information from individuals under the age of majority.